Privacy Policy | Digitova

1. About this policy

This policy covers the Digitova website and the enquiries we receive through it. In this policy, “Digitova”, “we” and “us” mean the Digitova team operating this website. Contact us at hello@digitova.com about this policy or the handling of your personal data.

Personal data is information that identifies you or can reasonably be linked to you. This policy does not replace privacy notices or data processing terms agreed separately for a client project, employment relationship, or another service.

2. Information we collect

The information we receive depends on how you use the website and what you choose to share.

Enquiries: your name, email address, message and, if provided, company name and phone number.
Project details: the type of project, budget range, preferred timeline, referral source and whether you request an NDA.
Internship enquiries: your chosen track and the experience, portfolio links or other information you include in your message.
Correspondence: information you send us when discussing a request, proposal or application.
Technical and usage information: requested pages, referring pages, browser and device information, approximate location, interactions and analytics identifiers. Website infrastructure also receives network information such as your IP address when your browser connects.

3. Why we use information

We use enquiry details to respond, assess whether we can help, prepare proposals and take steps you request before entering into a contract. We use application details to review internship enquiries and communicate with applicants.

We use technical information to operate and protect the website, investigate errors and abuse, and understand how visitors use our pages. We also retain information where necessary to meet legal obligations or establish, exercise or defend legal claims.

Where the GDPR or similar rules apply, the relevant bases are steps requested before a contract or performance of a contract; legitimate interests in handling business enquiries, assessing applications, protecting the website and resolving disputes; legal obligations; and consent for processing that requires it, including non-essential tracking where required. Any reliance on legitimate interests is subject to your rights and interests.

Sending an enquiry does not by itself subscribe you to promotional emails. Reading this policy is not consent to optional tracking.

4. Analytics, cookies and your choices

The website integrates Google Analytics and Ahrefs Web Analytics to help us understand traffic and page usage.

Google Analytics can use first-party cookies, including _ga and _ga_* identifiers, and process page activity, browser and device details and approximate location. Cookie duration depends on the Google Analytics configuration; Google documents a default lifetime of two years for the _ga cookie.

According to Ahrefs, its Web Analytics service does not use cookies, store IP addresses with analytics data or track visitors across days. It reports traffic and usage statistics.

You can block or delete cookies through your browser settings and use Google's Analytics opt-out browser add-on where supported. Deleting cookies does not remove information already collected, and blocking cookies alone may not prevent all analytics requests. Where applicable law requires prior consent, optional tracking requires that consent; this policy and continued browsing do not replace it.

Your form submission is sent to our server-side contact processing service so we can receive and handle it. Information may be accessed by team members handling your enquiry and by service providers supporting website hosting, communications and technical operations, as needed for those purposes.

Google receives analytics information through Google Analytics, and Ahrefs receives usage information through its analytics integration. Their privacy policies explain their processing. Opening a social media or other external link takes you to a separate service governed by its own terms and privacy policy.

We may disclose information when legally required, to protect legal rights or investigate abuse, or as part of a business reorganisation with appropriate protections. This policy does not authorise unrelated use of your enquiry details.

6. How long information is kept

We keep enquiries and related correspondence while handling your request and any resulting discussions or work. After that, retention depends on whether the information is needed for an ongoing relationship, applicable recordkeeping requirements or a specific legal claim. Application information is kept for the relevant selection process; keeping it for future opportunities requires a separate appropriate basis.

Technical logs, analytics records and backup copies have separate retention cycles determined by operational needs and provider settings. They may remain after a request is closed until those cycles expire. You can ask us for details about the retention applicable to your information or request deletion; legal recordkeeping and claims may limit immediate deletion.

7. International processing and security

Our team and service providers may process information outside your country. The protections available there can differ from those in your country. Transfers subject to data protection restrictions require an applicable legal mechanism, such as an adequacy decision or appropriate contractual safeguards. Contact us for information about recipients, processing locations and safeguards relevant to your data.

Access to personal data should be limited to people who need it for their work. No website, transmission method or storage system can guarantee complete security. Please avoid sending passwords, payment card details, sensitive personal information or confidential client materials through the enquiry form.

8. Your rights and requests

Depending on applicable law, you may request access to, correction or deletion of your information, restrict or object to processing, and receive portable copies where the relevant conditions apply. You may withdraw consent for consent-based processing without affecting processing that was lawful before withdrawal. You can object to direct marketing at any time.

Email hello@digitova.com with your request. We may ask for information reasonably necessary to verify your identity. We will respond within the period required by applicable law; GDPR requests are normally handled within one month, with an extension where legally permitted and explained to you. You may also complain to the data protection authority competent for your location.

Submitting an enquiry is voluntary. Without the contact details and message needed to understand and answer it, we may be unable to respond. We do not use the website's enquiry process to make solely automated decisions that produce legal or similarly significant effects about you.

9. Children and policy updates

The website is intended for people seeking professional services or career information, rather than services directed at children. If you believe a child has provided personal information inappropriately, contact us so we can review and address it. Any eligibility requirements for an internship are communicated as part of that programme.

We may update this policy when the website, our practices or legal requirements change. The date above identifies the latest revision. Where required, we will provide additional notice or request consent before a new use of information.